Appointment Rescheduling and Cancellations
Your appointments are very important to Star Body and are reserved especially for you. Should you need to cancel or reschedule your appointment, we request at least 24 hours' notice.
Please understand that when you forget or cancel your appointment without giving advance notice, we lose the opportunity to fill that appointment time, and clients on our waiting list lose the opportunity to receive services.
Appointments may be canceled or rescheduled up to 24 hours before the scheduled appointment time. You may call, text, or email us to cancel or reschedule.
Clients who cancel or reschedule within 24 hours of a scheduled appointment will be asked to provide a credit card in order to schedule future appointments.
Clients who do not cancel and do not show up at scheduled appointments (no-call/no-show) will no longer be serviced by Star Body.
In addition, clients who no-show on a voucher will have the voucher charged for the full retail price of the missed appointment.
This cancellation policy allows us time to inform our standby clients of any availability, as well as keep our schedule filled, in order to better serve everyone. We appreciate your cooperation, and your business.